31900 Privacy Policy — User Data Protection
This document explains how the 31900 platform collects, stores, uses, and protects the personal information of users in Malaysia. We are committed to handling your data transparently and responsibly.
Effective date: 1 January 2026. This policy applies to all users accessing the 31900 platform.
Types of Information We Collect
When you register and use the 31900 platform, we collect several categories of information to ensure our services operate properly and securely. This collection is necessary for platform operations, identity verification, and processing financial transactions in Malaysian Ringgit (MYR).
- Full name, date of birth, and identification number.
- Email address and mobile phone number.
- Passwords stored in encrypted form.
- Details of local payment methods (e-wallets, internet banking).
- Records of MYR deposits and withdrawals.
- Transaction history for audit and security purposes.
- Device type, operating system, and browser version.
- IP address and approximate location (city/state).
- Access logs for detecting unusual activity.
- Pages visited and active session duration.
- Games or categories accessed.
- User-selected preferences and settings.
How We Use Your Information
31900 uses collected information solely for legitimate purposes necessary to operate the platform. We do not sell or rent user data to any party for third-party marketing purposes.
- Account management — verifies user identity, processes registration, and manages account settings.
- Transaction processing — enabling MYR deposits and withdrawals to be processed smoothly and securely.
- Platform security — detecting suspicious login attempts, fraudulent activity, and system abuse.
- Legal compliance — meeting reporting and audit requirements set by the relevant authorities.
- Service improvement — analysing usage patterns to improve platform performance and the overall user experience.
- Communications — sending account notices, active promotions, and important policy updates via email or SMS.
Cookies & Session Tracking
The 31900 platform uses cookies and similar session-tracking technologies to enhance your experience and ensure the platform functions correctly. Cookies are small text files stored in your browser when you visit our platform.
We use two main categories of cookies. The first is essential cookies — required for core platform functions such as maintaining your login session and remembering your language preference. These cannot be disabled without affecting platform functionality. The second is analytics cookies — used to understand how users interact with the platform for continuous improvement purposes. You can manage cookie settings through your browser preferences, though this may affect certain platform features.
Cookie Retention Period
Session cookies expire when you close your browser. Persistent cookies that store user preferences are retained for a set period (typically between thirty days and one year) and can be manually deleted through your browser settings at any time.
Data Storage, Security & Information Sharing
31900 implements robust technical and organisational security measures to protect users' personal data from unauthorised access, loss, or accidental disclosure. All communications between your device and our servers are secured with industry-standard SSL encryption.
User data is stored on servers protected by strict access controls. Only authorised personnel may access personal data, and all such access is audited regularly. 31900 does not store credit card details or full banking information — all financial transactions are processed through encrypted payment channels.
Third-Party Sharing
31900 does not sell, rent, or share users' personal information with third parties for marketing purposes. User information may only be shared in the following limited circumstances:
- Technical service providers involved in platform operations (e.g. payment processors), bound by strict confidentiality agreements.
- Government authorities or regulatory bodies where required under applicable Malaysian law.
- In cases involving fraud investigations or illegal activity reported to the relevant authorities.
User Rights & How to Contact Us
As a 31900 platform user, you have the following rights regarding your personal data. We are committed to processing every request within a reasonable timeframe.
You may request a copy of the personal data we hold on your account at any time.
If your information is inaccurate or out of date, you have the right to request an immediate correction through your account settings or by contacting support.
You may request the deletion of your personal data, subject to any applicable legal retention requirements.
Policy Changes & Contact Us
31900 reserves the right to update this privacy policy from time to time. Users will be notified of any material changes via an on-platform notice or their registered email address. Continued use of the platform after changes take effect will be considered acceptance of the updated policy.
For any queries regarding data privacy or to submit a user rights request, please contact our support team. Privacy email: [email protected]. You may also refer to the FAQ for further guidance.